Asset Helpdesk

The module is effectively two modules in one, An Asset Register and a HelpDesk.

In the Asset Register you may set up categories of asset. e.g. PCs, Printers etc. You may then enter details of the asset name, purchased from, asset category, model, serial number, location, contact name/user.

The assets are assigned to a particular client. You may also link the asset record to a document holding additional specifications for the asset.

You may record purchase price, current value and total depreciation, and the asset’s current status together with any other notes you wish to hold.

In the HelpDesk you may record all requests for assistance by a company and a particular individual within the company. The request for assistance can be assigned to a support person and can be given a priority rating and target completion date and time. You may allocate tasks performed and equipment supplied to a particular request. The tasks and equipment are available from a catalogue and have costs associated with them.

You may also link the request to a particular asset.

The Asset HelpDesk enables you to -

Improve your customer care and after sales service by

Ensuring all requests for assistance are logged and prioritised.

Monitoring the progress of all requests and ensuring that targets are met.

Reduce your maintenance costs by identifying assets with high maintenance costs.

More efficiently manage your maintenance and support staff by assigning and monitoring requests.

Increase workforce efficiency by identifying staff skills, weaknesses and training requirements.