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More than a CRM
The complete solution for Chambers of Commerce
ChamberTrack is a Client Relationship Management system plus a number of other fully integrated systems. These include Contact History, Sales Order Processing, Course Bookings, Event Bookings, Room Hire, Export Documentation and Membership Management.
There are also a number of fully integrated ‘add-in’ modules including timesheets, asset register and helpdesk.
The system also integrates directly with most popular accounting systems including, Sage Line 50, Sage Line 100, Pegasus Opera, Access and Navision.
Designed specifically for Chambers of Commerce the system is in use in more than 25% of UK Accredited Chambers of Commerce.
The system enables you to -
 Improve internal communications by providing up to date and accurate information which is shared across your organisation.
Improve Client Care by recording and acting upon all communications with your clients.
Improve your cashflow by speedily producing accurate invoices, and providing tighter credit control.
Reduce the cost of producing invoices by automatically passing accurate invoice and debtor details directly into your accounts system without the need for re-keying.
Improve your sales capabilities by giving all your customer facing staff accurate and up to date profiles of your potential and existing customers.
Increase your membership retention figures by allowing you to analyse members’ use of services and highlight ‘at risk’ memberships.
Identify your top customers, both by department and chamber wide, thereby enabling you to concentrate sales effort on your most profitable customers.
Increase your customer satisfaction by enabling you to give a faster and more efficient service tailored to their needs, with all requests recorded and followed up.
Increase your ability to attract new members and clients by allowing you to identify and accurately target potential members.
Reduce your mailing costs by providing you with the means of keeping your contact information accurate and up to date thereby reducing ‘non delivery’ costs.
Provide an accurate database of members and contacts which is available for sale.
Increase your potential services revenue by enabling you to accurately target potential customers.
Reduce your credit control costs by giving customer facing staff accurate information regarding payment status of invoices, prior to giving credit for new services.
Allow users to easily select companies by various criteria based on company activities, membership status, company’s interests, geographical location, special groupings and exporter/importer status and target individuals within those companies.
Improve your credit control by allowing warnings or stops to be placed on ‘slow paying’ customers, with users given details of actions to be taken.
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